Privacy Policy

Welcome to Figlens.com ("Figlens", "Platform" or "Site", "Website"). We understand that the privacy of our registered members, subscribers, guests, and/or visitors ("Users", "you" or "your") is very important. As such, we provide this Privacy Policy explaining our online information practices and the choices you can make about the way your personal data is collected, processed, maintained, and disposed of by us and our third-party service providers.

This Privacy Policy describes how we treat your Personal Information when you use Figlens services ("Services"). We reserve the right to update this Privacy Policy at any time, and all changes are effective upon posting without notice to you. Your continued use of the Site or our Services after such changes constitutes your agreement to such changes, unless otherwise required by applicable law.

Information You Provide to Us

Some features of the Services may require you to provide us with information directly. Depending on your use of our Services, we may collect some or all of the following information about you:

• Account and Contact Information: When you create an account, we collect your name, email address, and account password. We may also collect other information associated with your account, such as your phone number, business/company name and position, mailing address, and social media handles.
• User Input: When you use our Services, we collect personal information that is included in the text, voice, scripts, images, videos, and other input that you provide to generate videos, avatars, or other forms of output.
• Information Posted to the Services: Certain features of the Services may enable you to share templates or make your videos and other content available to other users.
• Communications Information: We collect your name, email address, and other information you provide in communications with us.

Information Collected Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data"), including through cookies, web beacons, and other technologies. This information may include:

• Device information such as device type, operating system, unique device identifier, and IP address
• Location information such as approximate location based on IP address
• Interaction information including operating system, browser type, date and time stamps, and clickstream data

Information From Third Parties

We may obtain information about you from external sources, including:

• Integration Partners: Information we receive when you connect Figlens to an integration service
• Login Integrations: Information we receive when you choose to access the Services through a login integration or Single Sign-On (SSO) service
• Social Media Platforms: Information we receive when you interact with us on platforms such as YouTube, TikTok, or Instagram

The Site and Services may use certain Tracking Technologies to collect Usage Data. These may include both first-party Tracking Technologies (placed directly by Figlens) and third-party Tracking Technologies (placed by external services and partners).

We use Tracking Technologies because it is in our legitimate interests to facilitate, improve, and personalize your experience with the Services, run analytics, debug issues, and provide and enhance our products.

Most browsers accept cookies automatically, but you may control how your device permits the use of Tracking Technologies. You may disable or delete cookies at any time through your browser settings. Please note that disabling or deleting cookies may affect the proper functioning of some features of the Services.

We use your personal information to provide you with the best possible products and services. In general, Figlens acts as a data processor when processing personal data on behalf of our business customers in accordance with their instructions. However, Figlens acts as a data controller when processing personal data for purposes such as marketing, service improvement, and regulatory compliance.

Purposes and Legal Grounds

• Providing and managing your account and your access to and use of our Services
• Personalizing and tailoring your experience with our Services, including surfacing recommendations and enabling you to create output
• Providing customer support, responding to communications from you, and sending you emails or announcements relating to your account
• Service improvement: We may analyze aggregated and anonymized usage patterns to understand trends and preferences
• Enhancing the safety and security of our Services, such as conducting troubleshooting, data analysis, testing, evaluation, and system reporting
• Complying with applicable legal obligations, including responding to court orders and meeting regulatory requirements
• Sending you marketing communications, including news and offers on our products or services (with your consent or where otherwise permitted by law)

No Sale or Training of Personal Data

Figlens does not sell your personal information. We also do not use personal information contained in User Input to train our AI models. Any use of data for analytics or service improvement is conducted only on an aggregated and anonymized basis.

All data collected through the Services is kept safe and secure. We will not make public any private information or content published privately on our Site. However, we may disclose your personal data to a limited number of reliable third-party service providers ("Suppliers"), solely for the purpose of operating our Services.

List of Third-Party Service Providers

We rely on trusted third-party companies located in the USA, UK, EU, Hong Kong, and other regions. These include:

• Analytics: We use analytics providers (such as Google Analytics, Hotjar, or similar tools) to understand how users interact with our Services
• Advertising: We may use advertising platforms (such as Google Ads, Bing Ads, and Meta Ads) to run interest-based campaigns
• CRM and Email Providers: Business emails are managed through trusted providers (such as Google Workspace)
• Payment Processors: Payment information is handled securely by PayPal and other authorized payment providers. Figlens does not store or have access to your full payment information.
• Cloud Storage, Database, and CDN: We rely on providers such as Amazon Web Services (AWS), Cloudflare, or similar platforms for cloud storage

We only retain your personal information for as long as it is necessary to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to retain it.

If you submit a request to delete your information, we will strive to delete such information within 72 hours of receiving your request, unless retention is required or permitted by applicable law.

Please note that some anonymized or aggregated data that cannot identify you personally may still be retained for legal, compliance, or statistical purposes.

Data security is of great importance to us. To protect your personal information, Figlens has implemented suitable physical, electronic, and managerial measures designed to safeguard and secure personal information collected through our Site.

Pursuant to the EU-U.S. Data Privacy Framework (DPF) Program, individuals in the EU, UK, and Switzerland have the right to obtain confirmation as to whether we maintain personal information relating to them in the United States.

Data Breach Notification

In the event of a data breach involving your personal information, Figlens will notify affected users in accordance with applicable U.S. state data breach notification laws.

Depending on where you live, you may have certain rights in relation to your personal information:

• You may have the right to request access to the information we hold about you, how we use it, and who we share it with
• You may have the right to request that we delete information we hold about you
• You may have the right to request that we correct inaccurate information we maintain about you
• Opt out of targeted advertising: You may have the right to opt out of the processing of your information for targeted advertising
• You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party
• Restriction of processing: You may have the right to ask us to stop, suspend, or restrict our processing of your personal information
• You may have the right to object to our processing of your personal information
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent at any time

To exercise the rights above, please contact us at figlens@xiangliang.ai.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include:

• The right to know what personal information we collect, use, disclose, and share
• The right to request deletion of your personal information, subject to certain exceptions
• The right to correct inaccurate personal information we maintain about you
• The right to opt out of the sale or sharing of your personal information. Please note that Figlens does not sell personal information
• The right to limit the use and disclosure of sensitive personal information
• The right not to receive discriminatory treatment for exercising any of your privacy rights

To exercise these rights, please contact us at figlens@xiangliang.ai.

The Figlens Platform is intended for use by individuals who are at least thirteen (13) years old, or the minimum legal age required to provide consent to an online information service in the jurisdiction where you reside. We do not knowingly collect or solicit personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction).

HIPAA / Sensitive Data Disclaimer

Figlens is not designed to collect, store, or process protected health information (PHI) as defined by the U.S. Health Insurance Portability and Accountability Act (HIPAA). Our Services should not be used for submitting or processing any medical or health-related information.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the Policy and post the updated version on our Site. If we make material changes to how we use personal information collected about you, we will use commercially reasonable efforts to notify you and take additional steps as required by applicable law.

We encourage you to review this page regularly to stay informed about our privacy practices. If you do not agree with any updates to this Privacy Policy, you should discontinue using the Services.

If you have any questions about Figlens Services or this Privacy Policy, please contact us at figlens@xiangliang.ai.

Please ensure that your query is clear, particularly if it is a request for information about the personal data we hold about you. If you believe we have infringed applicable data privacy or protection laws, you may lodge a complaint with your local data protection supervisory authority in your country of residence or where you believe the infringement occurred.

If you are a Figlens business customer and wish to enter into a Data Processing Agreement (DPA) with Figlens, please contact us at figlens@xiangliang.ai.